WHAT TO EXPECT

FAQ: FAQ

PREPARING FOR YOUR CLEANING

Customer Should;

*Vacuum areas to be cleaned
*Remove any small items/furnishing that can be placed onto non-carpeted areas. Example; dining room chairs, potted plants, small tables, smaller furniture
*Suspend any window treatments such as drapes and shears off the carpet
*Lift bed skirts, blankets, comforters etc off the carpet

UPON OUR ARRIVAL

Total Carpet Cleaning will;

*Walk through all areas to be cleaned for pre-inspection and discuss expectations
*Advise on services to be provided
*Pre-treat all soiled areas and spots in preparation for the cleaning process
*Use corner guards to protect walls, trim, doors
*Move and replace small furniture to clean beneath. Use tabs and blocks under any items moved for cleaning
*Use our powerful truckmounted steam cleaning equipment to thorougly rinse and extract dirt and grime
*Place small air movers in cleaned rooms to help aid in quick drying of carpets
*Post cleaning spotting if necessary
*Client review for 100% satisfaction

POST CLEANING

Do's and Don'ts

*Keep air circulating with ceiling fans, a/c, furnace etc
*Minimize walking on carpets and only in socks or bare feet is recommended. Please, no shoes.
*Do not place any items back onto damp carpet until completely dry
*Remove tabs/blocks and discard after 24 hours

COMMONLY ASKED QUESTIONS

How Often Should I Clean My Carpets?

While every home is different, most major carpet manufacturers recommend at least once every 12-18 months. Some homes may need cleaning more frequently based on the number of occupants, pets, foot traffic, quality of carpet, frequency of vacuuming. It is better to clean before the carpets become obviously soiled than to wait too long. Maintenance is key to avoiding the high cost of replacement.

How Long Does It Takes To Dry?

On average, freshly cleaned carpets in a residential setting are dry in about half a day. Humidity, air circulation, carpet thickness are involved. Carpets are damp to the touch not soaked. The pad and carpet backing never get wet, only the carpet fibers will need to dry.

Are Your Cleaning Products Safe?

All of the cleaning products Total Carpet Cleaning uses are pet and kid safe. At Total, we will not use any product in your home we would not use in our own home.

What Kind of Equipment is Used?

Total Carpet Cleaning only utilizes the truckmounted steam cleaning process for our clients. This powerful mobile cleaning plant helps to ensure a deep down cleaning of your carpets. Soils are rinsed and extracted from the carpet and removed. This method is recommened by Shaw Industries, the world's leading carpet supplier and other manufacturers.

HOURS OF OPERATION

Mon: 8:30am - 5pm
Tues: 8:30am - 5pm
Wed: 8:30am - 5pm
Thu: 8:30am - 5pm
Fri: 8:30am - 5pm
Sat: 8:30am - 12pm
Sun: Closed

FAQ: Hours